Privacy Policy

Last updated: May 8, 2026

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, profile photo
  • Identity Verification: National ID number (Egyptian National ID)
  • Listing Information: Property photos, descriptions, pricing, location
  • Payment Information: Processed securely through Paymob; we do not store card details
  • Communications: Messages between Hosts and Guests through the Platform

1.2 Information Collected Automatically

  • IP address and device information
  • Browser type and language preferences
  • Usage data (pages visited, searches performed)
  • Location data (when using map features)
  • Cookies and similar tracking technologies

2. How We Use Your Information

  • Facilitate bookings and payments between Hosts and Guests
  • Verify user identity for trust and safety
  • Send transactional notifications (booking confirmations, reminders)
  • Improve our Platform and user experience
  • Prevent fraud and ensure compliance with our Terms
  • Communicate important updates about our service

3. Information Sharing

We share your information only in the following cases:

  • Between Hosts and Guests: Limited profile information necessary for bookings
  • Payment Processors: Paymob, to process payments securely
  • Service Providers: Cloud hosting (Convex, Cloudflare), email (Resend), messaging (WhatsApp Business API)
  • Legal Requirements: When required by Egyptian law or government authorities

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for all data in transit
  • Encrypted storage for sensitive data at rest
  • Regular security audits and vulnerability assessments
  • Role-based access controls for internal systems
  • PCI-DSS compliant payment processing through Paymob

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for tax and legal compliance in accordance with Egyptian law.

6. Your Rights

You have the right to:

  • Access and download your personal data
  • Correct inaccurate information in your profile
  • Delete your account and associated data
  • Opt out of marketing communications
  • Restrict processing of your data in certain circumstances

To exercise these rights, email privacy@yallacozy.com.

7. Cookies

We use essential cookies for authentication and session management. Analytics cookies are used to understand platform usage patterns. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Yalla Cozy is not intended for users under 18 years of age. We do not knowingly collect personal information from minors.

9. International Data Transfers

Your data may be processed on servers located outside Egypt (including the EU and US) through our service providers. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@yallacozy.com.