Safety Information

Your safety is our top priority. Here's how we keep you protected.

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Secure Payments

All transactions are processed through Paymob with PCI-DSS Level 1 compliance. Your payment information is encrypted and never stored on our servers. We support Visa, Mastercard, Meeza, mobile wallets, InstaPay, and bank transfer.

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Verified Listings

Every listing undergoes manual review by our team before publication. We verify property photos, descriptions, and ensure hosts comply with our community standards and Egyptian regulations.

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Guest Protection

• Funds held in escrow until 24h after check-in
• Full refund if host cancels
• Dispute resolution system with admin mediation
• 24/7 emergency support via WhatsApp

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Host Protection

• Guest identity verification
• Damage reporting and dispute system
• Cancellation policy enforcement
• Review system for accountability

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Community Guidelines

• Treat all users with respect
• Maintain accurate listing descriptions
• Follow house rules at all properties
• Report suspicious activity immediately
• Never share login credentials

Report an Emergency

If you feel unsafe at any time, contact emergency services (122 in Egypt) immediately, then reach out to our safety team:

📞 Emergency WhatsApp: +20 100 000 0000
✉️ safety@yallacozy.com